CARD USER GUIDE
Guidelines for Safe and Responsible Credit Card Use
-
01
Inform your card issuer immediately if your card is lost or stolen.
-
02
Never lend your credit card to others.
-
03
Avoid using obvious numbers for your PIN, such as your date of birth or ID number.
-
04
Use different PINs for each card if you carry multiple credit cards.
-
05
Receive your new card in person, or ensure an authorized family member receives it.
-
06
Sign the signature panel on the back of your card, and register PIN as soon as you receive it.
-
07
Notify your card issuer immediately of any address change to ensure safe delivery of cards and statements.
-
08
Report any discrepancies if the merchant name on your receipt does not match the actual seller.
-
09
Review your transaction statements regularly to prevent fraudulent activity.
-
10
Completely destroy any expired, replaced, or canceled credit cards.
-
11
If you have any questions, please contact the Woori Card Customer Service Center (1588-9955) or visit your nearest Woori Bank branch.
Helplines for Credit Card Incidents & Disputes
- Woori Card Customer Service Center: 1588-9955
- Woori Card Lost or Stolen Card Reporting: 1588-5300
- Financial Supervisory Service: 02-3771-5687~5691, https://www.fss.or.kr/eng/main/main.do
- Credit Card Service Center, Credit Finance Association: 02-3788-0781~0783, http://www.crefia.or.kr
- Korea Consumer Agency: http://www.kca.go.kr
- Consumer Protection Department, Fair Trade Commission: http://www.consumer.go.kr